Careers
at inVia Robotics

• Ownership of the automated test suite and development of test cases and the framework itself to make it core part of our solution
• Work with the team of software engineers to rapidly develop high quality and well tested code
• Active participation in continuous improvement process
• Work with Product Operations to support customer on-boarding process
• Work with Technical Operations to proactively identify, reproduce and remediate customer issues
• Develop a deep understanding of customer needs and use cases for inVia’s products

Strong drive to iterate quickly and deliver high quality code on short timelines

• We iterate on weekly sprints, working hand in hand with operations and customers
• Our fail-fast philosophy guides us to test ideas quickly, abandon the bad ones and adopt the good ones as quickly as possible

Flexibility

• Our stack is deep – it spans from micro-controllers to business logic, databases and UIs
• Be willing to pick up work outside of your area of expertise and learn new technologies fast
• Demonstrated ability to work in a cross-functional team environment
• You will be working alongside some of the best engineers in the industry
• Be prepared to roll up your sleeves and work on tasks outside of your core competencies as needed
• Although applications are accepted from anywhere, the team works on Pacific Time – be ready to begin the day at 9:00 AM

Great communication skills, both verbal and written

• We require prompt attention on Slack during working hours – much of our team is spread out in warehouses across the country and we depend heavily on Slack for communication
• Be friendly, helpful, respectful, and empathetic

Excellent attention to detail

• This is a complicated system with a lot of moving parts. What you will be coding is business critical and a bug can stop the operations of million-unit per day warehouses. Well structured code and rigorous contributions to automated test suites are paramount.

• Cold calling into targeted accounts with the goal of setting an appointment with and for Strategic Account Managers
• Ability to effectively communicate the value of inVia Robotics’ technical product features and map those values to meet prospects’ needs
• Build rapport with contacts by offering educational resources (webinar invitations, white papers, relevant blog articles, etc.)
• Gather key information to update Salesforce.com, assign a lead, and nurture with a follow-up strategy
• Partner with inside and field sales representatives to execute account penetration “land and expand” strategy
• Establish company profile best practices and target account research techniques
• Work with sales teams to nurture prospects that turn cold; provide lead quality feedback to marketing team to better score and route warm leads
• Manage inbound leads via marketing campaigns and convert to viable opportunities for the field sales team
• Record all prospecting activities, qualification notes, and follow-up activities in Salesforce.com
• Use LinkedIn and other web tools to find prospective buyers and interested companies

• 1-3 years of professional work experience in sales or lead generation
• Previous inside and telephone sales experience a huge plus
• Strong qualification and discovery skills
• Excellent listening skills
• Proven ability to work in a team-oriented environment
• Proven ability to consistently meet or exceed assigned goals
• Enthusiastic professional attitude in dealing with clients and excellent follow-up skills
• Superior and proven time management skills
• Excellent written and verbal communication skills
• Strong interpersonal and relationship-building skills
• Ability to communicate technical product features via web conferencing
• Proficient in SalesForce.com
• Familiar with webinar tools (Skype, GoToMeeting, WebEx, etc.)
• Passion and alignment with our mission, vision, values & operating principles
• Desire to own decisions and take responsibility for outcomes
• Willingness to continually embrace personal and professional development
• Bachelor’s Degree preferred but not required

• Create and maintain documented processes to train the customer’s staff to perform onsite technician responsibilities
• Work with inVia’s deployment team to understand the customer’s warehouse layout and picking area and to schedule training
• Create a training program that can be used to provide a train-the-trainer method to teach customer resources onsite or remotely
• Train the customer’s resources on all aspects of operating the robots from startup to shut down, minor troubleshooting and issue resolution, and how to communicate with inVia’s centralized Robot Operations Center (ROC) via email and chat for more complicated issue resolution or guidance
• Train customer resources to maintain daily log of robot health and issue resolution data
• Train the customer how to perform minor hardware replacement on robots
• Identify opportunities for improvement in training processes from internal and external feedback and evolve training regimen accordingly
• Travel frequently to customer locations to provide training; likely to include extended stays
• Promote and conduct good housekeeping practices at customer facilities
• Employ active listening skills to understand and address customer issues
• Maintain a customer-centric and safety-first attitude

• High energy, a love of adventure, and a dedication to excellence – motivated to take on difficult and rewarding challenges
• Mechanical aptitude for basic troubleshooting and repairs a plus
• Ability to prioritize, schedule, and logistically support multiple projects in a fast-paced environment with tight deadlines
• Flexibility with work hours and days; ability to travel
• Ambitious, curious, and eager to learn – excited about robotics and training others
• Experience in warehouse management a plus
• Familiarity with basic electrical concepts such as voltage and currents
• PC proficiency
• Proven ability to work successfully with little supervision
• Proven ability to communicate effectively (written and verbally) with customers, peers, management, contractors, and vendors
• Familiarity with basic mechanical tools