• Work with cross-functional team to execute against customer needs post-sale
• Work with deployment and onboarding resources to manage customer expectations and improve the customer experience
• Ability to effectively communicate the value of inVia Robotics’ technical product features and map to meet prospect needs
• Update customers with new inVia product features and releases
• Build rapport with contacts by offering educational resources (webinar invitations, white papers, relevant blog articles, etc.)
• Collaborate with inVia sales team on “Land and Expand” sales strategy
• Become trusted expert in inVia Robotics products and services
• Provide detailed product proposals based on identified customer needs
• Collaborate with Solution Design team to increase adoption of inVia Robotics
• Complete data analysis and presentations
• Provide detailed cost-benefit analysis based on customer details
• Accurately forecast future business and customer engagements
• Focus on ARR growth within existing customers
• Provide first-line support for top tier customers
• Manage customer expansion with inVia Robotics and retention
• Participate in weekly customer calls

• B.S. degree, Engineering
• B2B ROI-based sales experience
• Customer-facing support and/ or sales experience
• Engaging and fast-paced
• Supply chain experience a plus
• Project management experience a plus
• Exceptional written and oral communication skills
• Proficient in Salesforce, Excel, and MS Office
• Proficient in data analysis and data manipulation through Python, SQL, Jupyter, or equivalent
• Familiar with webinar tools (Zoom, Webex, Microsoft Teams, etc.)
• Passion and alignment with our mission, vision, values & operating principles
• Desire to own decisions and take responsibility for outcomes
• Willingness to continually embrace personal and professional development
• Proven ability to work in a team-oriented environment
• Proven ability to consistently meet or exceed assigned goals
• Enthusiastic professional attitude in dealing with clients and excellent follow-up skills
• Superior and proven time management skills
• Detailed and project-oriented

– Maintain strong communications with customers to understand and capture their needs
– Configure the Warehouse Workflow Application via SQL Queries and code manipulation to optimize workflows and improve productivity & efficiency of overall order fulfillment processes
– Quickly identify and resolve application issues resulting in undesired or unaccounted for behaviors
– Serve as an escalation point to resolve application-based issues fielded by Tier 2 Application Support staff
– Create and document processes and procedures for all tasks, systems, and new tools released from Engineering and provide training to the Tier 1 & 2 organization
– Become intimately aware of the core products and how fulfillment workflows integrate from the customer to inVia systems
– Perform queries in postgres, analysis of service and server logs, truncating log files to clear space, etc.
– Work closely with Engineering to perform tasks like product validation at a very early phase of development, before initial roll out to Operation, in order to reduce test time and create a clearly defined path from Engineering to Production
– Attend meetings with Engineering teams in order to provide insight as well as steer efforts for an operationally sound result
– Serve as an escalation point for the Tier1 & 2 resources for issues arising in production
– Serve in on- call rotation for 24/7 escalation when applicable
– Improve configurations at new production sites
– Assist the Robotics Operation Center (ROC) management team in ensuring quality control in a dynamic and scaling environment
– Maintain and improve support quality per organizational KPIs
– Maintain flexibility with work hours and work days
– Ambitious, curious, and eager to learn – excited about robotics and logistics
– Configure all robotic systems and applications
– Site optimize robotic picking simulations to maximize throughput
– Monitor and execute the release of engineering updates into production (robots & application)
– Initial test and configure robotics systems at new customer sites with requirements

– 3-5 years’ Linux experience (mid to senior level)
– 3-5 years’ Postgres SQL (or other DB) experience (mid to senior levels)
– 3-5 years’ Python or similar experience (mid to senior levels)
– Customer service experience and orientation
– Monitoring nationwide or global infrastructure on a 24/7 basis for health and uptime
– Excellent communication skills – both written and verbal
– Willingness to work flexible hours and shifts
– High energy, self-motivation, and a dedication to excellence – motivated to take on difficult and rewarding challenges
– Technical degree or certification preferred
– Accustomed to 24/7 on-call escalation preferred

• Ownership of the automated test suite and development of test cases and the framework itself to make it core part of our solution
• Work with the team of software engineers to rapidly develop high quality and well tested code
• Active participation in continuous improvement process
• Work with Product Operations to support customer on-boarding process
• Work with Technical Operations to proactively identify, reproduce and remediate customer issues
• Develop a deep understanding of customer needs and use cases for inVia’s products

Strong drive to iterate quickly and deliver high quality code on short timelines

• We iterate on weekly sprints, working hand in hand with operations and customers
• Our fail-fast philosophy guides us to test ideas quickly, abandon the bad ones and adopt the good ones as quickly as possible

Flexibility

• Our stack is deep – it spans from micro-controllers to business logic, databases and UIs
• Be willing to pick up work outside of your area of expertise and learn new technologies fast
• Demonstrated ability to work in a cross-functional team environment
• You will be working alongside some of the best engineers in the industry
• Be prepared to roll up your sleeves and work on tasks outside of your core competencies as needed
• Although applications are accepted from anywhere, the team works on Pacific Time – be ready to begin the day at 9:00 AM

Great communication skills, both verbal and written

• We require prompt attention on Slack during working hours – much of our team is spread out in warehouses across the country and we depend heavily on Slack for communication
• Be friendly, helpful, respectful, and empathetic

Excellent attention to detail

• This is a complicated system with a lot of moving parts. What you will be coding is business critical and a bug can stop the operations of million-unit per day warehouses. Well structured code and rigorous contributions to automated test suites are paramount.

• Cold calling into targeted accounts with the goal of setting an appointment with and for Strategic Account Managers
• Ability to effectively communicate the value of inVia Robotics’ technical product features and map those values to meet prospects’ needs
• Build rapport with contacts by offering educational resources (webinar invitations, white papers, relevant blog articles, etc.)
• Gather key information to update Salesforce.com, assign a lead, and nurture with a follow-up strategy
• Partner with inside and field sales representatives to execute account penetration “land and expand” strategy
• Establish company profile best practices and target account research techniques
• Work with sales teams to nurture prospects that turn cold; provide lead quality feedback to marketing team to better score and route warm leads
• Manage inbound leads via marketing campaigns and convert to viable opportunities for the field sales team
• Record all prospecting activities, qualification notes, and follow-up activities in Salesforce.com
• Use LinkedIn and other web tools to find prospective buyers and interested companies

• 1-3 years of professional work experience in sales or lead generation
• Previous inside and telephone sales experience a huge plus
• Strong qualification and discovery skills
• Excellent listening skills
• Proven ability to work in a team-oriented environment
• Proven ability to consistently meet or exceed assigned goals
• Enthusiastic professional attitude in dealing with clients and excellent follow-up skills
• Superior and proven time management skills
• Excellent written and verbal communication skills
• Strong interpersonal and relationship-building skills
• Ability to communicate technical product features via web conferencing
• Proficient in SalesForce.com
• Familiar with webinar tools (Skype, GoToMeeting, WebEx, etc.)
• Passion and alignment with our mission, vision, values & operating principles
• Desire to own decisions and take responsibility for outcomes
• Willingness to continually embrace personal and professional development
• Bachelor’s Degree preferred but not required

• Create and maintain documented processes to train the customer’s staff to perform onsite technician responsibilities
• Work with inVia’s deployment team to understand the customer’s warehouse layout and picking area and to schedule training
• Create a training program that can be used to provide a train-the-trainer method to teach customer resources onsite or remotely
• Train the customer’s resources on all aspects of operating the robots from startup to shut down, minor troubleshooting and issue resolution, and how to communicate with inVia’s centralized Robot Operations Center (ROC) via email and chat for more complicated issue resolution or guidance
• Train customer resources to maintain daily log of robot health and issue resolution data
• Train the customer how to perform minor hardware replacement on robots
• Identify opportunities for improvement in training processes from internal and external feedback and evolve training regimen accordingly
• Travel frequently to customer locations to provide training; likely to include extended stays
• Promote and conduct good housekeeping practices at customer facilities
• Employ active listening skills to understand and address customer issues
• Maintain a customer-centric and safety-first attitude

• High energy, a love of adventure, and a dedication to excellence – motivated to take on difficult and rewarding challenges
• Mechanical aptitude for basic troubleshooting and repairs a plus
• Ability to prioritize, schedule, and logistically support multiple projects in a fast-paced environment with tight deadlines
• Flexibility with work hours and days; ability to travel
• Ambitious, curious, and eager to learn – excited about robotics and training others
• Experience in warehouse management a plus
• Familiarity with basic electrical concepts such as voltage and currents
• PC proficiency
• Proven ability to work successfully with little supervision
• Proven ability to communicate effectively (written and verbally) with customers, peers, management, contractors, and vendors
• Familiarity with basic mechanical tools