Careers
at inVia Robotics

If you always find yourself seeking the thrill of solving unsolvable problems and exploring new paths, this is your kind of team. At inVia Robotics, we believe that technology can make a significant and positive impact on people’s lives. We’re doing our part by making it our mission to automate repetitive tasks so people can focus on doing more meaningful work.

Values

Innovation

We constantly innovate, because we want to make the most positive impact we can on people’s lives, today.

Practicality

We thrive in complexity, and it motivates us to find the most practical answers to the most challenging questions.

Exploration

We are explorers at heart, and discovering the endless possibilities is what fuels us.

Adaptability

We are driven by change and the new paths it helps us discover.

Adventure

Diving into the unknown
excites us!

Fun

Our kind of fun is solving
unsolvable problems!

Open Positions

Westlake Village, CA

Software Development Engineer

We are looking for an exceptional Software Development Engineer to help build an innovative logistics platform. As a member of the team, you will develop new features, contribute to our systems-driven operations processes, and most importantly, create an outstanding user experience for our customers with excellent software design. The ideal candidate has excellent knowledge in Python and a solid grasp of relational databases. Algorithm and data structure fundamentals are a must, as is someone who enjoys challenging problems, creative solutions, and fast iterations. If you have strong Python skills and are eager to quickly learn and grow your skills and experience, we would like to hear from you.

 

OUR STACK
Ubuntu
Python
PL/pgSQL
Docker/Docker Compose

Responsibilities

  • Ownership of the automated test suite and development of test cases and the framework itself to make it core part of our solution
  • Work with the team of software engineers to rapidly develop high quality and well tested code
  • Active participation in continuous improvement process
  • Work with Product Operations to support customer on-boarding process
  • Work with Technical Operations to proactively identify, reproduce and remediate customer issues
  • Develop a deep understanding of customer needs and use cases for inVia’s products

Requirements

Strong drive to iterate quickly and deliver high quality code on short timelines

  • We iterate on weekly sprints, working hand in hand with operations and customers
  • Our fail-fast philosophy guides us to test ideas quickly, abandon the bad ones and adopt the good ones as quickly as possible

Flexibility

  • Our stack is deep – it spans from micro-controllers to business logic, databases and UIs
  • Be willing to pick up work outside of your area of expertise and learn new technologies fast
  • Demonstrated ability to work in a cross-functional team environment
  • You will be working alongside some of the best engineers in the industry
  • Be prepared to roll up your sleeves and work on tasks outside of your core competencies as needed
  • Although applications are accepted from anywhere, the team works on Pacific Time – be ready to begin the day at 9:00 AM

Great communication skills, both verbal and written

  • We require prompt attention on Slack during working hours – much of our team is spread out in warehouses across the country and we depend heavily on Slack for communication
  • Be friendly, helpful, respectful, and empathetic

Excellent attention to detail

  • This is a complicated system with a lot of moving parts. What you will be coding is business critical and a bug can stop the operations of million-unit per day warehouses. Well structured code and rigorous contributions to automated test suites are paramount.

Westlake Village, CA

Tier 2 Application Support Engineer

The Tier 2 Support Engineer works closely with our Robotics Engineering department to understand, deploy, optimize and provide on-going support of inVia’s automation system. This role also helps operationalize new features and functionalities for our Tier 1 support staff in the Robotics Operations Center (ROC). This role acts as a point of contact for our Tier 1 ROC Engineers, escalating issues that require in-depth working knowledge and expertise of applications and systems that they cannot resolve.

Responsibilities

  • Serves as an escalation point to resolve application-based issues fielded by Tier 1 support
  • Creates and documents processes and procedures for all tasks, systems, and new tools released from Engineering and provides training to the Tier 1 organization
  • Become familiar with products and how fulfillment workflows integrate between customer and inVia systems
  • Performs queries in PostgreSQL, analyses service and server logs, and truncates log files to clear space
  • Works with Engineering to perform tasks like product validation at early phase of development, before initial roll out to the
  • Operations department in order to reduce test time and create a clearly defined path from engineering to production
  • Attends meetings with Engineering in order to provide insight as well as steer efforts for an operationally sound result
  • Serves as an escalation point for the Tier1 ROC resources for issues arising in production
  • On-call rotation for 24/7 support when applicable
  • Improves configurations at new production sites with the goal of creating stability to pass to T1 resources
  • Assist the ROC Management in ensuring quality control in a dynamic and scaling environment
  • Maintains and improves support quality per organizational KPIs
  • Assists T1 in managing production sites as needed
  • Provisions and configures robotic systems and applications
  • Site optimization in robotic picking simulations to maximize throughput
  • Monitors and executes the release of engineering updates into production (robots and applications)
  • Initial testing and configuration of robotics systems at new customer sites

Requirements

  • Flexibility with work hours and work days
  • Ability to prioritize and logistically support multiple production environments at a fast and dynamic pace
  • Ambitious, curious, and eager to learn – excited about robotics and logistics
  • Linux experience 3-5 years
  • Customer service experience
  • Monitoring nationwide or global infrastructure on a 24/7 basis for health and uptime
  • Excellent communication skills, both written and verbal
  • High energy, self-motivation, and a dedication to excellence – motivated to take on difficult and rewarding challenges
  • 1 year of PostgreSQL experience or coursework preferred
  • Technical Degree or Certification preferred
  • Accustomed to 24/7 on-call rotation preferred

Westlake Village, CA

Robot Support Engineer Manager

The Robot Support Engineer Manager of inVia’s Service Delivery Organization is responsible for monitoring and supporting fleets of robots at customer sites across the globe. These fleets provide order fulfillment services to inVia’s customer base and are supported from our Robot Operations Center (ROC). This role will be dedicated to supporting and monitoring the health, velocity and performance of all robots in the field on a multi-shift basis, as well as acting as an escalation point for the Robot Support technicians in the field.

 

The (ROC) is the central nervous system of our core product’s performance and health. As a result, the Tier 1 and Tier 2 support teams work intimately across corporate departments, including Sales, Marketing, Engineering, Business Development, and Operations on a daily basis. This role serves as a voice and representative of the customer.

Responsibilities

  • Ensure that all inVia customers have Tier 1 and on-site coverage during hours of customer operations
  • Ensure 24/7 uptime and performance of all robots deployed in the field via monitoring and transparency tools
  • Ensure all customer support requests are tracked and SLAs are met in regards to response and resolution of all issues
  • Ensure your teams are resolving at least 80% of all incidents that arise in production before escalating
  • Assist in creating meaningful metrics that provide transparency in health and performance of all inVia services and products, allowing leadership and engineering to prioritize issues and resolution
  • Maintain resource management dashboards to provide leadership data points to make decisions on headcount allocation
  • Ensure that timely and effective communications are provided to customers for all outages and support requests
  • Mentor, coach, and grow individuals on your team
  • Assist the ROC Manager in ensuring quality control in a dynamic and scaling environment
  • Review all ROC job candidates and assist in training
  • Assist in conducting quarterly reviews for all direct reports
  • Maintain and improve support quality, per organizational KPIs
  • Hold consistent 1:1 meetings with your teams to address pressing issues, develop a strong working relationship, and ensure employees feel supported in working toward their goals
  • Establish career path and growth objectives for all team members
  • Establish quarterly goals and objectives for individuals on the team

Requirements

  • High energy, self–motivated, and a dedication to excellence – motivated to take on difficult and rewarding challenges
  • 5+ years’ experience working for a technology company as a subject matter expert
  • 3+ years’ experience managing a team of Network Operations Center resources for 24/7 monitoring & support of a nationwide / global server infrastructure for application performance preferred
  • Teaching and training experience, and the ability to effectively motivate all types of learning and working styles
  • Excellent verbal and written communication skills; ability to work effectively with a distributed team
  • Proven track record of providing customer service in a highly professional and highly personalized manner in an enterprise environment

Westlake Village, CA

Business Development Representative

The Business Development Representative (BDR) is responsible for expanding inVia’s customer base. This role will use prospecting strategies to identify potential customers and initiate the first outreach with prospects and is measured on the ability to book meetings and fill the sales team’s pipeline. The BDR will be immersed in a rapidly growing environment fueled by achievement and a tenacious team spirit. We’ll give you the support you need to excel at work, and the resources to build a career you can be proud of.

Responsibilities

  • Cold calling into targeted accounts with the goal of setting an appointment with and for Strategic Account Managers
  • Ability to effectively communicate the value of inVia Robotics’ technical product features and map those values to meet prospects’ needs
  • Build rapport with contacts by offering educational resources (webinar invitations, white papers, relevant blog articles, etc.)
  • Gather key information to update Salesforce.com, assign a lead, and nurture with a follow-up strategy
  • Partner with inside and field sales representatives to execute account penetration “land and expand” strategy
  • Establish company profile best practices and target account research techniques
  • Work with sales teams to nurture prospects that turn cold; provide lead quality feedback to marketing team to better score and route warm leads
  • Manage inbound leads via marketing campaigns and convert to viable opportunities for the field sales team
  • Record all prospecting activities, qualification notes, and follow-up activities in Salesforce.com
  • Use LinkedIn and other web tools to find prospective buyers and interested companies

Requirements

  • 1-3 years of professional work experience in sales or lead generation
  • Previous inside and telephone sales experience a huge plus
  • Strong qualification and discovery skills
  • Excellent listening skills
  • Proven ability to work in a team-oriented environment
  • Proven ability to consistently meet or exceed assigned goals
  • Enthusiastic professional attitude in dealing with clients and excellent follow-up skills
  • Superior and proven time management skills
  • Excellent written and verbal communication skills
  • Strong interpersonal and relationship-building skills
  • Ability to communicate technical product features via web conferencing
  • Proficient in SalesForce.com
  • Familiar with webinar tools (Skype, GoToMeeting, WebEx, etc.)
  • Passion and alignment with our mission, vision, values & operating principles
  • Desire to own decisions and take responsibility for outcomes
  • Willingness to continually embrace personal and professional development
  • Bachelor’s Degree preferred but not required

Apply Now

    Innovate With Us

    Passionate about robotics and changing the world? We’re always on the lookout for talented people just like you. To inquire about becoming a part of our team, fill out the form and include your resume. If it’s a match and you have the strengths we’re looking for, we’ll reach out. If you’re interested in our work but don’t see a current role that fits your skill set, please contact us anyway. We may find a match in the future.