Values

Innovation

We constantly innovate, because we want to make the most positive impact we can on people’s lives, today.

Practicality

We thrive in complexity, and it motivates us to find the most practical answers to the most challenging questions.

Exploration

We are explorers at heart, and discovering the endless possibilities is what fuels us.

Adaptability

We are driven by change and the new paths it helps us discover.

Adventure

Diving into the unknown
excites us!

Fun

Our kind of fun is solving
unsolvable problems!

Open Positions

Westlake Village, CA or Remote

Marketing Operations Manager

As Marketing Operations Manager, you will work to create scalable processes that ensure best practices in lead generation and database management. You will also conduct complex data analyses that will be used to inform strategic decisions by stakeholders from across the company. You will be working in a fast-paced environment managing multiple projects at once.

Responsibilities

  • Manage technical aspects of key marketing systems (marketing automation, CRM, etc.) used to generate, distribute, and report on leads.
  • Establish and maintain scalable processes that ensure best practices in campaign and lead management.
  • Create and maintain metrics reports on marketing and sales activities, effectiveness, and business impact.
  • Analyze marketing and sales data to develop insights and make recommendations on areas for optimization.
  • Monitor and maintain data quality within the marketing database.
  • Evaluate new technologies and add-on applications to improve and optimize marketing team performance.
  • Lead budget management process for marketing department

Requirements

  • BA/BS or equivalent working experience.
  • 5+ years of experience in marketing operations
  • Strong analytical skills and experience with reporting and data analysis.
  • Proficiency in marketing automation systems (HubSpot, etc.) and integrating those systems with other technologies.
  • Ability to manage multiple projects at the same time in a fast-paced environment.
  • Technically capable, excellent communicator, and a desire to improve processes.

Westlake Village, CA or Remote

ABM Manager

The Account Based Marketing Manager will work closely with sales teams to identify target accounts and create personalized marketing campaigns to build awareness, drive penetration and increase leads. We’re looking for a senior, strategic and commercially minded account based marketer who will be responsible for defining and delivering marketing initiatives that generate new sales pipeline and expand on existing opportunities within target accounts. Working closely with our sales teams, you’ll play a key role in growing our ABM marketing function.

Responsibilities

  • Strategy; create and execute multi-touch account-based marketing plans that focus on demand generation and deal acceleration within our most strategic accounts, including 1:1, 1: few and 1: many initiatives to help achieve sales revenue goals.
  • GTM; research specific industry sectors, organizations and personas to produce targeted materials and messaging, including customized collateral to support the sales teams across the entire sales cycle.
  • Events; plan and execute small scale events (lunch learns, breakfast meetings or webinars) for targeted accounts.
  • Sales Support; develop strong relationships with account teams and customers. Act as the link between the sales team and marketing, ensuring materials meet brand requirements and messaging is consistent.
  • ROI; measure and report on the impact of marketing campaigns to support overall account and business goals.
    Persona creation and management; develop, update and manage key buyer personas to ensure market alignment.

Requirements

  • 6+ years B2B marketing experience
  • Proven track record with account-based marketing initiatives, targeted vertical campaigns, or demonstrable success impacting pipeline growth.
  • Experience developing and executing integrated marketing campaigns using digital tactics, events, webinars and emails as well as content creation – having often had to manage multiple marketing programs simultaneously.
  • Excellent communication skills including the ability to develop, and repurpose, written sales and marketing copy.
  • Strong commercial acumen with the ability to understand and articulate key business drivers to senior decision makers.
  • Proven ability to work collaboratively and cross-functionally, with experience of working closely with a sales organization.

Westlake Village, CA

Software Engineer III, Applications

inVia Robotics is looking for an exceptional Software Development Engineer to work on the development of an innovative logistics platform. As a member of the team, you’ll help develop new features, contribute to our systems-driven operations processes, and most importantly, you’ll help create an outstanding user experience for our customers with excellent software design. We’re looking for someone with excellent knowledge in Python and a solid grasp of relational databases. Algorithm and data structure fundamentals area must. A successful candidate is someone who enjoys challenging problems, creative solutions, and fast iteration. If you have strong Python skills and are eager to quickly learn and grow your skills and experience, we want to hear from you.

Responsibilities

  • Take ownership of the automated test suite and development of test cases and the framework itself to make it core part of our solution
  • Work with the team of software engineers to rapidly develop high quality and well tested code
  • Active participation in continuous improvement process
  • Work with Product Operations to support customer on-boarding process
  • Work with Technical Operations to proactively identify, reproduce and remediate customer issues
  • Develop a deep understanding of customer needs and use cases for inVia’s products
  • Participate in the on-call rotation

Requirements

  • Strong drive to iterate quickly and deliver high quality code on short timelines
  • Iterate on weekly sprints, working hand in hand with operations and customers
  • Embrace fail-fast philosophy  to test ideas quickly, abandon the bad ones and adopt the good ones as quickly as possible
  • Flexibility – our stack is deep and it spans from microcontrollers to business logic, databases and UIs
  • Be willing to pick up work outside of your area of expertise and learn new technologies fast
  • Demonstrated ability to work in a cross-functional team environment
  • Be prepared to roll up your sleeves and work on tasks outside of your core competencies as needed
  • Great communication skills, both verbal and written
  • We require prompt attention on Slack during working hours. Much of our team is spread out in warehouses across the country and we depend heavily on Slack for communication.
  • Be friendly, helpful, respectful, and empathetic
  • Excellent attention to detail – this is a complicated system with a lot of moving parts, and what you will be coding is business critical and a bug can stop the operations of million-unit per day warehouses
  • 3+ years of industry experience building software in Python
  • 3+ years of industry experience with Linux
  • Experience with an RDBMS
  • Must be able to work in the US

Westlake Village, CA

Software Development Engineer in Test II, Applications

inVia Robotics is looking for an exceptional SDET to work on the development of an innovative logistics platform. As a member of the Engineering team, you will be responsible for analysing feature requirements, and creating automated test suites that are our first line of defense against bugs and performance regressions.

We’re looking for someone with good knowledge of SQL and working knowledge of Python. Experience in a warehouse environment or with warehouse management software is a big plus as it will give you a leg up in understanding and communicating feature requirements. A successful candidate is someone with great attention to detail, good communication skills and a passion for shipping defect-free software.

Responsibilities

  • Communicate both inside and outside the engineering team to understand system and feature requirements
  • Design test plans to exercise both nominal and off-nominal conditions in our software
  • Implement and maintain test plans in our automated testing environment using a combination of Python, SQL, and YAML configuration files
  • Communicate with other engineers when test conditions fail to help resolve issues
  • Participate in the on-call rotation

Requirements

  • Strong drive to iterate quickly and deliver high quality code on short timelines
  • Iterate on weekly sprints, working hand in hand with operations and customers
  • Embrace fail-fast philosophy to test ideas quickly – abandon the bad ones and adopt the good ones as quickly as possible
  • Flexibility
  • Be willing to pick up work outside of your area of expertise and learn new technologies fast
  • Demonstrated ability to work in a cross-functional team environment
  • Be prepared to roll up your sleeves and work on tasks outside of your core competencies as needed
  • Great communication skills, both verbal and written
  • We require prompt attention on Slack during working hours. Much of our team is spread out in warehouses across the country and we depend heavily on Slack for communication.
  • Be friendly, helpful, respectful, and empathetic
  • Excellent attention to detail
  • 1+ years of experience with Python
  • 1+ years of experience with SQL (PostgreSQL preferred)
  • Familiarity with automated testing frameworks such as Selenium
  • Must be able to work in the US

Westlake Village, CA

Software Engineer II, Robotics

We are looking for a Robotics Software Engineer that is excited to write software for our robots. As a member of the team, your goal is to make our robots do their job as efficiently as possible so every second counts. Be prepared to work on a multitude of tasks that can range from blending multi-actuator motion to debugging low level drivers.

Responsibilities

  • Write and test new robot behaviour
  • Develop and maintain robot software deployment
  • Harden and optimize existing software through testing
  • Debug live systems and perform post-mortems of issues
  • Participate in the on-call rotation

Requirements

  • Passionate about learning new things and solving problems
  • Willing to take ownership of work from initial concept through deployment into production
  • Able to balance well-reasoned design with dynamic requirements
  • Minimum of 2 years of experience using Linux
  • Minimum of 2 years of experience programming in Python
  • Minimum of 2 years of experience programming in modern C++
  • Strong understanding of linear algebra and calculus
  • Must be able to work in the US
  • Repeatable code deployment
  • Inter-program communication
  • Interfacing with cameras, motors, sensors, etc.

Westlake Village, CA

Software Engineer III, Robotics

We are looking for a Robotics Software Engineer that is excited to write software for our robots. As a member of the team, your goal is to make our robots do their job as efficiently as possible so every second counts. Be prepared to work on a multitude of tasks that can range from blending multi-actuator motion to debugging low level drivers.

Responsibilities

  • Write and test new robot behaviour
  • Develop and maintain robot software deployment
  • Harden and optimize existing software through testing
  • Debug live systems and perform post-mortems of issues
  • Participate in the on-call rotation

Requirements

  • Passionate about learning new things and solving problems
  • Willing to take ownership of work from initial concept through deployment into production
  • Able to balance well-reasoned design with dynamic requirements
  • Experience with repeatable code deployment
  • Experience with inter-program communication
  • Experience interfacing with cameras, motors, sensors, etc
  • Minimum of 2 years of professional experience using Linux
  • Minimum of 2 years of professional experience programming in Python
  • Minimum of 2 years of professional experience programming in modern C++
  • Strong understanding of linear algebra and calculus
  • Must be able to work in the US
  • Repeatable code deployment
  • Inter-program communication
  • Interfacing with cameras, motors, sensors, etc.
  • Experience with state estimation
  • Experience with closed loop controls

Westlake Village, CA

Sr. Mechanical Engineer, Robotics

inVia Robotics is looking for an experienced Mechanical Engineer to help lead the design and manufacture of the next iterations of our inVia Picker robots. You will work closely with the rest of our engineering team to determine system requirements, and then work from design to prototype to manufacture to make our robots faster, stronger, and more efficient.

Responsibilities

  • Communicate both inside and outside of the engineering team to help determine product performance goals
  • Take charge of the design and development of various components of our robotic systems
  • Perform analysis such as FEA to determine the capabilities of your designs
  • Quickly iterate on prototypes to hone in on good solutions
  • Create and oversee physical testing protocols
  • Work with our purchasing and assembly operations departments as well as vendors to get your designs into full production

Requirements

  • Passionate about learning new things and solving problems
  • Willing to take ownership of work from initial concept through deployment into production
  • Able to balance well-reasoned design with dynamic requirements
  • B.S. in Mechanical Engineering
  • 3+ years of mechanical engineering experience
  • CAD design using Autodesk Inventor or similar
  • Accelerated life testing
  • GD&T for creating detailed manufacturing drawings
  • Strong communication and writing skills with an ability to summarize complex technical data for stakeholders
  • Must be able to work in the US
  • Rapid prototyping / machining experience
  • Battery / power system design
  • Electronics experience (PCB design/manufacture)
  • Robotics experience (drive systems, actuators, sensors)
  • Experience in a sprint-driven work environment

Westlake Village, CA or Remote

Director, Marketing Communications

The Director, Marketing Communications is responsible for setting strategy and leading execution of multichannel, integrated marketing campaigns across social media, website, event marketing and content marketing channels. The ideal candidate is an experienced B2B technology marketer, skilled at building strong brand awareness that supports both thought leadership and customer engagement. This role will create content that tells impactful stories and leverage owned media channels to voice them, using their ability to make technical and non-technical concepts understandable and relatable. This role reports to the Chief Marketing Officer.

Responsibilities

  • Develop and execute go-to-market plan for integrated marketing campaigns, including annual budget, calendar, and quarterly KPI measurement and reporting
  • Work with marketing, sales, engineering, and operations to ideate and create engaging and compelling customer-facing content, including videos, photography, white papers, case studies, collateral, emails, direct mail, event graphics, presentations, social and web content
  • Build corporate and product messaging framework to inform marketing campaigns and sales materials and ensure consistent delivery of messaging across all customer-facing channels
  • Create and curate content libraries and channels
  • Collaborate with growth marketing, sales, AR, and PR to plan and create content that educates audiences on our technology and prompts sales inquiries
  • Build and lead a strong team of B2B communicators with third-party expertise and in-house talent
  • Own the company website, ensuring that the core value proposition is clearly communicated and the path to lead generation is frictionless
  • Create and manage all social media programming (emphasis on LinkedIn) to amplify the brand, products, customers, and partners
  • Generate marketing content and materials to support trade shows, conferences, webinars, and executive speaking opportunities

Requirements

  • BS in Marketing or related field
  • 7+ years experience in B2B technology or supply chain marketing, enterprise SaaS experience a plus
  • Ability to translate complex technology product features and functionality into simplified, effective marketing messages
  • Proven ability to create unique, compelling content that breaks through the clutter and engages prospects and customers
  • Experience building impactful customer experiences across web and social
  • Excellent communication skills – visual, written, and verbal
  • Effective and persuasive presentation skills; proficiency in MS Office
  • Curiosity and enthusiasm about technology
  • Self-motivated, organized and takes initiative
  • Experience selecting, hiring, and leading teams of direct hires, vendors, and freelancers
  • Experience in a growth-stage company preferred

Westlake Village, CA

Technical Project Manager

The position of Technical Project Manager has responsibility for successfully planning, testing, and managing deliverables throughout the life-cycle of our product setup. The TPM takes the rough cut of the proposed solution generated by the Solutions team in Sales and fleshes it out into a fully functional process. The role monitors the project from initiation through delivery, and, in order to do this, customer concerns must be mitigated and/or aligned. The TPM must also be able to validate that the specified system that is internally delivered is correct and meets the customer’s needs. Frequently work will be at the client site on a day-to-day or periodic basis.

Responsibilities

  • Guide customer to fully spec and build out the implementation of our system in their warehouse
  • Schedule project timeline so the teams can be successful based upon the project milestones and Go-Live dates; Coordinate with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules
  • Communicate project plans for software-only and full system deployment projects
  • Obtain customer acceptance of project deliverables in accordance with the system acceptance plan
  • Communicate weekly status updates and timelines
  • Test system independently prior to customer testing to ensure correct functionality across a broad range of situations, and also specifically for the customer’s setup
  • Conduct system walkthroughs with the customer, explaining the expected flow, talking through any possible issues with the system or the process, and escalating those issues to the appropriate channels
  • Communicate with internal and external customers throughout the project lifecycle
  • Collaborate and work effectively in a team setting
  • Advocate for the customer and press to ensure that customer issues are dealt with in a timely manner

Requirements

  • 3-5 years of previous experience with the project management process
  • 3-5 years of prior experience in the warehouse automation field
  • Able and willing to travel and work at customer sites; Ability to travel up to 50-70%
  • Highly effective writing/verbal communication skills as well as ability to do what is needed to move the project forward
  • Deadline and detail-oriented
  • Work independently in a fast-paced and rapidly changing environment

Mississippi Valley, United States (remote)

Enterprise Sales Director

inVia Robotics is looking for a motivated, strategic, B2B sales expert with familiarity selling high-value, high-cost solutions based on proven, return on investment metrics. This position requires experience in solution-based selling to businesses in the retail and manufacturing warehouse spaces. Familiar with early adopter technology sales is a plus. This position covers the Mississippi Valley US territory.

Responsibilities

-Strategic account management and sales to various buying influences
-Ability to effectively communicate the value of InVia Robotics’ technical product features and map to meet prospect needs
-Build rapport with contacts by offering educational resources (webinar invitations, white papers, relevant blog articles, etc.)
-Continual updates of pipeline and funnel activity in Salesforce
-Partner with Application Engineers and other key InVia resources to penetrate and support a “land and expand” sales strategy
-Provide timely responses to inbound leads in order to qualify and schedule customer meetings
-Support and manage customer proof of concepts (pilots) and convert to production orders
-Become trusted expert in InVia Robotics products and services
-Provide detailed product proposals based on identified customer needs
-Cost effective travel to meet with clients or prospects within respective territory
-Work with InVia team to respond to customer/prospect RFPs/RFIs
-Provide detailed cost benefit analysis based on customer details
-Accurately forecast future business and customer pilots

Requirements

-5+ years of B2B, cost-benefit, strategic selling
-Previous warehouse and/or software sales experience a plus
-Return on Investment, finance familiarity a plus
-Hardware and software sales experience
-Start-up, early-adopter technology experience
-Exceptional written and oral communication skills
-Proficient in SalesForce
-Familiar with webinar tools (Skype, GoToMeeting, Webex, etc)
-Passion and alignment with our mission, vision, values & operating principles
-Desire to own decisions and take responsibility for outcomes
-Willingness to continually embrace personal and professional development
-Proven ability to work in a team-oriented environment
-Proven ability to consistently meet or exceed assigned goals
-Enthusiastic professional attitude in dealing with clients and excellent follow-up skills
-Superior and proven time management skills
-Bachelor’s Degree preferred but not required

Southern California, United States (remote)

Enterprise Sales Director

inVia Robotics is looking for a motivated, strategic, B2B sales expert with familiarity selling high-value, high-cost solutions based on proven, return on investment metrics. This position requires experience in solution-based selling to businesses in the retail and manufacturing warehouse spaces. Familiar with early adopter technology sales is a plus. This position covers the SoCal US territory.

Responsibilities

-Strategic account management and sales to various buying influences
-Ability to effectively communicate the value of InVia Robotics’ technical product features and map to meet prospect needs
-Build rapport with contacts by offering educational resources (webinar invitations, white papers, relevant blog articles, etc.)
-Continual updates of pipeline and funnel activity in Salesforce
-Partner with Application Engineers and other key InVia resources to penetrate and support a “land and expand” sales strategy
-Provide timely responses to inbound leads in order to qualify and schedule customer meetings
-Support and manage customer proof of concepts (pilots) and convert to production orders
-Become trusted expert in InVia Robotics products and services
-Provide detailed product proposals based on identified customer needs
-Cost effective travel to meet with clients or prospects within respective territory
-Work with InVia team to respond to customer/prospect RFPs/RFIs
-Provide detailed cost benefit analysis based on customer details
-Accurately forecast future business and customer pilots

Requirements

-5+ years of B2B, cost-benefit, strategic selling
-Previous warehouse and/or software sales experience a plus
-Return on Investment, finance familiarity a plus
-Hardware and software sales experience
-Start-up, early-adopter technology experience
-Exceptional written and oral communication skills
-Proficient in SalesForce
-Familiar with webinar tools (Skype, GoToMeeting, Webex, etc)
-Passion and alignment with our mission, vision, values & operating principles
-Desire to own decisions and take responsibility for outcomes
-Willingness to continually embrace personal and professional development
-Proven ability to work in a team-oriented environment
-Proven ability to consistently meet or exceed assigned goals
-Enthusiastic professional attitude in dealing with clients and excellent follow-up skills
-Superior and proven time management skills
-Bachelor’s Degree preferred but not required

Westlake Village, CA or Remote

Sr. Sales Engineer

inVia Robotics is looking for a motivated, strategic, B2B Sr. Sales Engineer who thrives in a team environment selling high-value automation systems. Sales are solution-based and proven with return on investment metrics. This role will work cross-functionally with Sales, Operations, Marketing, and Product to assess and align customer needs with system design and features in the retail and manufacturing warehouse spaces. The Sr. Sales Engineer (SE) is critical to new and existing customer growth and will work with both sales representatives and customers to ensure each deployment’s operational needs are met, with a specialized focus on increased adoption and utilization of inVia Robotics solutions.

Responsibilities

  • Lead creation of concept layouts
  • Lead customizing the software solution of inVia’s product offering for individual customer deployment sites
  • Collect system workflow requirements from the customer during the sale
  • Collaborate with the sales reps to create statements of work and presentations
  • Participate in sales calls virtually and at customer sites
  • Lead project transfer of knowledge to the project team upon close of sale
  • Work with cross-functional team to execute against customer needs during the sales process
  • Effectively communicate the value of inVia Robotics’ technical product features and map to meet prospect needs
  • Collaborate with inVia sales team on “Land and Expand” sales strategy to sell anchor products and upsell additional features over the customer lifetime
  • Become trusted expert in inVia Robotics products and services
  • Provide detailed product proposals based on identified customer needs
  • Collaborate with Solution Design team to increase adoption of inVia Robotics ’ full product portfolio
  • Complete data analysis and presentations
  • Provide detailed cost-benefit analysis based on customer details
  • Provide first-line support for top tier customers
  • Participate in weekly customer calls during onboarding
  • Proactively identify opportunities for improvement in the sales and onboarding process

Requirements

  • BS degree, Engineering or Business Analytics
  • 2-4 years of customer-facing support and/ or sales experience
  • Ability to travel 30-40%
  • Engaged, engaging and fast-paced
  • Supply chain automation experience a plus
  • Knowledge of WMS, WCS, ERP, and TMS systems
  • Exceptional written and oral communication skills
  • Proficient in Salesforce, Excel, and MS Office
  • Proficient in data analysis and data manipulation through Python, SQL, Jupyter, Excel or equivalent
  • Familiar with webinar tools (Skype, GoToMeeting, Webex, etc)
  • Passion and alignment with our mission, vision, values & operating principles
  • Natural leader with desire to own decisions and take responsibility for outcomes
  • Willingness to continually embrace personal and professional development
  • Proven ability to work in a team-oriented environment
  • Proven ability to consistently meet or exceed assigned goals
  • Enthusiastic professional attitude in dealing with clients and excellent follow-up skills
  • Superior and proven time management skills
  • Detailed and project-oriented

Westlake Village, CA or Remote

Sales Engineer

inVia Robotics is looking for a motivated, strategic, B2B Sales Engineering representative interested in learning and working within a team to sell high-value automation systems. Sales are solution-based and proven with return on investment metrics. This position requires a willingness to work within a team and gain experience in solution-based selling to businesses in the warehouse, retail, and manufacturing space. The Sales Engineer (SE) is critical to new and existing customer growth and will work with both sales representatives and customers to meet their operational needs, with a specialized focus on increased adoption and utilization of inVia Robotics solutions.

Responsibilities

  • Work with cross-functional team to execute against customer needs during the sales process
  • Ability to effectively communicate the value of inVia Robotics’ technical product features and map to meet prospect needs
  • Collaborate with inVia sales team on strategy to sell anchor products and upsell additional features over the customer lifetime
  • Become trusted expert in inVia Robotics products and services
  • Provide detailed product proposals based on identified customer needs
  • Collaborate with Solution Design team to increase adoption of inVia Robotics
  • Complete data analysis and presentations
  • Provide detailed cost-benefit analysis based on customer details
  • Provide first-line support for top tier customers
  • Participate in weekly customer calls during onboarding

Requirements

  • BS degree, Engineering or Business Analytics
  • Customer-facing support and/ or sales experience
  • Engaged, engaging and fast-paced
  • Supply chain experience a plus
  • Exceptional written and oral communication skills
  • Proficient in Salesforce, Excel, and MS Office
  • Proficient in data analysis and data manipulation through Python, SQL, Jupyter, Excel or equivalent
  • Familiar with webinar tools (Skype, GoToMeeting, Webex, etc)
  • Passion and alignment with our mission, vision, values & operating principles
  • Desire to own decisions and take responsibility for outcomes
  • Willingness to continually embrace personal and professional development
  • Proven ability to work in a team-oriented environment
  • Proven ability to consistently meet or exceed assigned goals
  • Enthusiastic professional attitude in dealing with clients and excellent follow-up skills
  • Superior and proven time management skills
  • Detailed and project-oriented

Westlake Village, CA

Tier 3 Support Engineer

The Tier 3 Support Engineer will build highly customized workflows that optimize how our AI-driven warehouse optimization software and our autonomous mobile robots work in conjunction with each other at customer deployments. This includes helping to operationalize these workflows for our Tier 1 & 2 Support staff by creating tooling and automated processes that reduce human error and time to completion. This role also acts as a point of contact for Tier 2 Application Support Engineers who need to escalate more complicated issues that require in-depth working knowledge and expertise of applications and systems outside of the Tier 2 teams’ scope and ability to resolve.

Responsibilities

– Maintain strong communications with customers to understand and capture their needs
– Configure the Warehouse Workflow Application via SQL Queries and code manipulation to optimize workflows and improve productivity & efficiency of overall order fulfillment processes
– Quickly identify and resolve application issues resulting in undesired or unaccounted for behaviors
– Serve as an escalation point to resolve application-based issues fielded by Tier 2 Application Support staff
– Create and document processes and procedures for all tasks, systems, and new tools released from Engineering and provide training to the Tier 1 & 2 organization
– Become intimately aware of the core products and how fulfillment workflows integrate from the customer to inVia systems
– Perform queries in postgres, analysis of service and server logs, truncating log files to clear space, etc.
– Work closely with Engineering to perform tasks like product validation at a very early phase of development, before initial roll out to Operation, in order to reduce test time and create a clearly defined path from Engineering to Production
– Attend meetings with Engineering teams in order to provide insight as well as steer efforts for an operationally sound result
– Serve as an escalation point for the Tier1 & 2 resources for issues arising in production
– Serve in on- call rotation for 24/7 escalation when applicable
– Improve configurations at new production sites
– Assist the Robotics Operation Center (ROC) management team in ensuring quality control in a dynamic and scaling environment
– Maintain and improve support quality per organizational KPIs
– Maintain flexibility with work hours and work days
– Ambitious, curious, and eager to learn – excited about robotics and logistics
– Configure all robotic systems and applications
– Site optimize robotic picking simulations to maximize throughput
– Monitor and execute the release of engineering updates into production (robots & application)
– Initial test and configure robotics systems at new customer sites with requirements

Requirements

– 3-5 years’ Linux experience (mid to senior level)
– 3-5 years’ Postgres SQL (or other DB) experience (mid to senior levels)
– 3-5 years’ Python or similar experience (mid to senior levels)
– Customer service experience and orientation
– Monitoring nationwide or global infrastructure on a 24/7 basis for health and uptime
– Excellent communication skills – both written and verbal
– Willingness to work flexible hours and shifts
– High energy, self-motivation, and a dedication to excellence – motivated to take on difficult and rewarding challenges
– Technical degree or certification preferred
– Accustomed to 24/7 on-call escalation preferred

Westlake Village, CA

Business Development Representative

The Business Development Representative (BDR) is responsible for expanding inVia’s customer base. This role will use prospecting strategies to identify potential customers and initiate the first outreach with prospects and is measured on the ability to book meetings and fill the sales team’s pipeline. The BDR will be immersed in a rapidly growing environment fueled by achievement and a tenacious team spirit. We’ll give you the support you need to excel at work, and the resources to build a career you can be proud of.

Responsibilities

  • Cold calling into targeted accounts with the goal of setting an appointment with and for Strategic Account Managers
  • Ability to effectively communicate the value of inVia Robotics’ technical product features and map those values to meet prospects’ needs
  • Build rapport with contacts by offering educational resources (webinar invitations, white papers, relevant blog articles, etc.)
  • Gather key information to update Salesforce.com, assign a lead, and nurture with a follow-up strategy
  • Partner with inside and field sales representatives to execute account penetration “land and expand” strategy
  • Establish company profile best practices and target account research techniques
  • Work with sales teams to nurture prospects that turn cold; provide lead quality feedback to marketing team to better score and route warm leads
  • Manage inbound leads via marketing campaigns and convert to viable opportunities for the field sales team
  • Record all prospecting activities, qualification notes, and follow-up activities in Salesforce.com
  • Use LinkedIn and other web tools to find prospective buyers and interested companies

Requirements

  • 1-3 years of professional work experience in sales or lead generation
  • Previous inside and telephone sales experience a huge plus
  • Strong qualification and discovery skills
  • Excellent listening skills
  • Proven ability to work in a team-oriented environment
  • Proven ability to consistently meet or exceed assigned goals
  • Enthusiastic professional attitude in dealing with clients and excellent follow-up skills
  • Superior and proven time management skills
  • Excellent written and verbal communication skills
  • Strong interpersonal and relationship-building skills
  • Ability to communicate technical product features via web conferencing
  • Proficient in SalesForce.com
  • Familiar with webinar tools (Skype, GoToMeeting, WebEx, etc.)
  • Passion and alignment with our mission, vision, values & operating principles
  • Desire to own decisions and take responsibility for outcomes
  • Willingness to continually embrace personal and professional development
  • Bachelor’s Degree preferred but not required

Westlake Village, CA

Robot Support Trainer

The Robot Support Trainer helps support and maintain our  robots while they are running in production at customer locations. This is an important customer-facing role that serves as a member of our customers’ onsite operations. This person will travel to a customer’s location once robots have been deployed and provide documentation and verbal training on inVia’s system. The successful candidate will be enthusiastic and have strong communication and organization skills that will be used to teach customers how to work with robotic technology, often for the first time.

Responsibilities

  • Create and maintain documented processes to train the customer’s staff to perform onsite technician responsibilities
  • Work with inVia’s deployment team to understand the customer’s warehouse layout and picking area and to schedule training
  • Create a training program that can be used to provide a train-the-trainer method to teach customer resources onsite or remotely
  • Train the customer’s resources on all aspects of operating the robots from startup to shut down, minor troubleshooting and issue resolution, and how to communicate with inVia’s centralized Robot Operations Center (ROC) via email and chat for more complicated issue resolution or guidance
  • Train customer resources to maintain daily log of robot health and issue resolution data
  • Train the customer how to perform minor hardware replacement on robots
  • Identify opportunities for improvement in training processes from internal and external feedback and evolve training regimen accordingly
  • Travel frequently to customer locations to provide training; likely to include extended stays
  • Promote and conduct good housekeeping practices at customer facilities
  • Employ active listening skills to understand and address customer issues
  • Maintain a customer-centric and safety-first attitude

Requirements

  • High energy, a love of adventure, and a dedication to excellence – motivated to take on difficult and rewarding challenges
  • Mechanical aptitude for basic troubleshooting and repairs a plus
  • Ability to prioritize, schedule, and logistically support multiple projects in a fast-paced environment with tight deadlines
  • Flexibility with work hours and days; ability to travel
  • Ambitious, curious, and eager to learn – excited about robotics and training others
  • Experience in warehouse management a plus
  • Familiarity with basic electrical concepts such as voltage and currents
  • PC proficiency
  • Proven ability to work successfully with little supervision
  • Proven ability to communicate effectively (written and verbally) with customers, peers, management, contractors, and vendors
  • Familiarity with basic mechanical tools

Careers
at inVia Robotics

If you always find yourself seeking the thrill of solving unsolvable problems and exploring new paths, this is your kind of team. At inVia Robotics, we believe that technology can make a significant and positive impact on people’s lives. We’re doing our part by making it our mission to automate repetitive tasks so people can focus on doing more meaningful work.

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    Innovate With Us

    Passionate about robotics and changing the world? We’re always on the lookout for talented people just like you. To inquire about becoming a part of our team, fill out the form and include your resume. If it’s a match and you have the strengths we’re looking for, we’ll reach out. If you’re interested in our work but don’t see a current role that fits your skill set, please contact us anyway. We may find a match in the future.